The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Processed a returned part and only refunded 10% of the balance. What a joke. Terrible customer service. Join the 1,004 people who’ve already contributed. RockAuto offers No customer service by phone. Just a "did you get what you ordered? ID #2333441 Review #2333441 is a subjective opinion of poster. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. Beware of this company. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. RockAuto — Service. 1. The optics are not good, it appears somewhat deceptive. RockAuto issued stop delivery to someone, but sent my order number by … Hold time is 03:26 min Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. I ordered a rack and pinion >$200 i installed into my car. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … Preferred solution. Check our FAQ. View full review. Customer service has backslid… Customer service has backslid considerably. Customer Service Analyst salaries at RockAuto can range from $21-$22. Contacting the Customer Support Team. The people at RockAuto are very friendly and always ready to help. They were shipped out in 2 packages; with only one arriving on time. Initial RockAuto complaints should be directed to their team directly. User's recommendation: Offer customer service by phone. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Quality parts with great pricing, beats most local parts houses, if you can wait. Customer service (ironic title) was rude, manager was worse. This review was posted by a verified customer. How many stars would you give RockAuto? Your experience matters. the part won't fix and Rockauto will not accepting return if part installed. When I tried to return one, I discovered there is no customer service. Easy to use parts catalog. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. Share Report Copy. The typical RockAuto Customer Service Representative makes $26 per hour. File a complaint. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. RockAuto Customer Service Phone Number. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. When I contacted customer service to get it rectified, they said there was nothing they could do. Easy to use parts catalog. RockAuto.KKK screwed me on shipping, tried to blame FedEx. The remainder was processed as a store credit. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. Comment . I have purchased from them for years but that has come to … Upper Management changes policies and holds employees to performance metrics that are no longer relevant. It is impossible to reach them through a phone number on your own. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Verified Reviewer . GetHuman does not work directly with Rockauto's customer support operations. RockAuto Customer Service. 1.0. They, however, have 24/7 customer service resources. Rockauto - Customer service is not honest and liar. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Contact Rock Auto by Email. RockAuto has been giving excellent customer service and excellent value for money since its inception. If you are unable to solve problems with your existing purchases, you may contact the customer support team. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … Customer Service Representative hourly pay at RockAuto can range from $23 - $28. there is no other options now i stucked with a part >$200 with no use. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. If you'd like to help in the effort to improve customer service for all, please share! Explore video interviews Review #2220355 is a subjective opinion of Terry R . RockAuto has terrible customer service. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Horrible customer service. Read trusted reviews of RockAuto.com. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. Helpful 0 Not helpful 0. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. Package NEVER delivered, payment cleared Paypal. 2. RockAuto Customer Service. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Granted, it's not a big difference, but I ordered 2 different filters. Reviews; Write a Review; RockAuto.com. Toggle navigation. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. Rockauto Cons: Non-listening and immovable customer service. The RockAuto parts phone number is … RockAuto is an online company with online customer service. Initial RockAuto complaints should be directed to their team directly. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. So i returned it. I order an part for my car and it was defective. Because I tried to put them on they won't take a return or do anything. | Read 901-920 Reviews out of 1,004 GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. An it took RockAuto over a month to send a replacement. Worst customer service EVER Worst customer service EVER. Then there is 0 customer service to help you. RockAuto has terrible customer service. See all Customer Service Analyst salaries to learn how this stacks up in the market. R Ray Padgett Jul 31, 2020. Poor system! Read real customer ratings and reviews or write your own. 51426 reviews of RockAuto.com. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. 1 comment . Horrible customer service. A review of a customer experience with Rockauto. no customer service at all. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. 3,797 reviews for RockAuto.com, rated 1.00 stars. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Having an exceptional customer service is one of the main priorities at RockAuto. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. Contact Rock Auto by Email. About RockAuto and some general infos. How do I contact RockAuto customer service? Sep 23 . currently closed . Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). package was in their warehouse not even picked up yet. And yet they tell me sorry theres nothing we can do for you. no customer service at all. Review about Rockauto.com. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. Share your voice on ResellerRatings.com About RockAuto most frequently mention customer service Analyst salaries to learn how this up! 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