A remote stuck in the couch can cost you. They just want your money. Be respectful, keep it civil and stay on topic. Although you can keep your Xfinity Mobile service without having Xfinity Internet, Xfinity Voice, or Xfinity TV, you cannot add new lines to your Xfinity Mobile account. Comcast/Xfinity impose a fee to cancel your subscription before the contract ends. Okay, good, you’ve said you want to cancel your xfinity service, you’re speaking to the Comcast retention department, now what? You might remember the story of Ryan Block, First things first, speak to the retention department. If you’re putting them in a box to send back, take photos of them in the box. For instance, if you cancel your subscription with 9 months remaining, Comcast will charge you $90 early termination fee. Definitely possible, although it can be difficult! The surest way to get Comcast to let you cancel is to say you’re moving. The important thing is that if you tell Comcast you’re moving somewhere they don’t service, they’re not going to fight you. Of course, you need to actually have a quote from a competitor. User account menu. 4. Was suppossed to be sent a cable box that I still never received and they seem unbothered about that. Likewise, if you’re currently bundling TV, internet, and phone (or just 2 of those services), cancelling just your TV and keeping the others may cost you more than you’re paying now – providers typically give some solid savings out for those kinds of things (Comcast Xfinity, for example, gives up to $60/month in savings for their Quad bundles! The two recent hurricanes have affected a significant portion of the communication grid in Texas/Florida and also increased the number of people calling Comcast – so I think they’re overwhelmed at the moment. Thank you very much! But please don’t ever call in demanding things, yelling at people or demanding a supervisor…these things will not happen and you will not end the call with the results you are looking for. With my friend no longer in bundled service, I called to negotiate the price of Comcast's Performance 25 internet. Use a competitor deal/flyer to negotiate your prices. All of those will take you to the wrong (often overseas) department. Now, in 2016, my 86 yr old mother cannot cancel the service because she has no authority to do so. Inquiries Concerning The SkyLink TV Antenna A 24 Month Replacement Ensured And Also Lifetime Support Satellite TELEVISION makes use of a satellite to obtain the signal as well as show the channels on … Indoor Digital Antennas - Best Comcast Get Rid Of Cable Keep Internet 2019 All you need to get started is an electronic TV antenna and also a TV system. Just as a heads up folks – Comcast has recently changed their phone in dialog that the computer uses at either 1-800-COMCAST or 1-800-XFINITY – it directs you ONLY to the billing department, period. So, if you have a contract, you WILL PAY A CANCELLATION FEE. Keep your internet service. You can purchase a new device for an existing line, however, you must pay for it in full — without Xfinity Internet, Xfinity Voice, or Xfinity TV, you are ineligible for device payment plans on Xfinity Mobile devices. Once you get to to a person, ask them if they’re with retention. In 2015, The Verge leaked a Comcast employee manual that gave the reasons why you can cancel service. My parents live in a non-Comcast area so I used their address. 2. I re-entered the system as a new customer, and got to retention with little difficulty. Unreturned equipment fees are the bane of any Comcast cord-cutter. It’s mostly aimed at businesses, but a lot of helpful info in there. Cable and satellite TV just don’t hold the same allure that they did even 10 years ago, and cutting the cord is increasingly popular. One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. Xfinity, formerly known as Comcast Cable, has been a leading internet service provider (ISP) when it comes to performance and speed for many years. The technician was able to see the number of time service has gone up and down over the last 45 days. Quiting cable can be tough, especially if you don't know how to approach it. I had excellent results following these instructions. Sorry to hear about your troubles. Be respectful, keep it civil and stay on topic. I was told that I would receive an email of the cancellation request. Plus, you might find out they didn’t cancel your TV at all. If that’s not an option, call the helpline and ask for the cancellation department. Pick your story and stick to it. All I can say though is, “good riddance comcast”. Working on getting rid of that now, so if there’s a follow up article about how to do that easily please share! If you’re dropping them at a UPS store, take a picture. With new competition in the market, Comcast is very willing to directly negotiate with you in hopes of retaining your business. I may try the dept you said to talk to not sure yet. You can’t just make it up. Tried to sign up for cable internet, and they wouldn't do it until I showed up at their office with ID because I had the same last name as a previous customer. Tried to sign up for cable internet, and they wouldn't do it until I showed up at their office with ID because I had the same last name as a previous customer. But whether you’re looking to cut the cord because prices are too steep for the channels you watch, or you’re losing channels you like, or you’re moving out of your current provider’s service area – the process can be tough. Politely and firmly tell them you want to cancel, but remember to be nice about it. 1. Happy to take care of it. I will be getting direct tv, I know they are a rip off as well but they offer WAY more for the money. Mind you, the billing department person WILL ask you the normal pertinent questions before switching you (name, address, last 4 digits of your Social), but you’ll know you’re heading to the right place when the dowager music from the billing department’s hold switches to a boppy jazz beat. The Golden Rule: The way you treat the rep when cancelling will reflect the way they treat you. But what the hell is this ? Here are five ways of outsourcing chores to get more time to enjoy life. Say you’re moving far, far away from Comcast. After directly emailing him, I was able to cancel my service. If you’re paying more than $100 a month for cable or satellite TV, switching to an internet-based streaming service could save you hundreds of dollars a year. I asked to be transferred to customer retention, and I was advise that I was already speaking to right department. If you plan on replacing your cable television service with some kind of streaming device, you’ll need to make sure that you keep your internet service. If you have a balance on your account they will send you a check. Make sure you only cancel the cable, but keep the internet. It’s not easy to cut the cord, but if you follow those (not so easy) steps, you’ll be all set. So to answer the question about whether getting rid of cable saves money, you have to run the numbers and see how it … Have performance pro internet, lowest xfinity with that dvr and phone. Don’t talk to billing. Even the agent at billing is able to still do this – its a way to pin you to their service. She was not helpful at all only made things worse. Keep your Xfinity equipment in your home Keep your home phone number Keep your Comcast.net email address and access it anywhere with an email only Internet connection or upgrade to the Seasonal Internet Access connection to enable you to control home smart devices remotely. I called Comcast 3 times in the past 24 hrs to cancel my service and they told me that “Systems are down” to call back later because at this time they can’t do anything. Please enter your email address. Don’t say you’re transferring service to a new address. Here’s what happens to your Xfinity Mobile account. Keep it simple, you are calling to cancel and they are answering to convince you otherwise. All that aside from the fact I’ve replaced my wifi box twice within the last 5 months and my service STILL sucks!! I experienced something similar. So the BIG thing this article leaves out, is that comcast will definitely charge you for “breaking” your contract if you have one. Solved. Billfixers just finds the best offers and I don’t think they cancel. The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. Comcast offers gigabit internet access in Maryland, Colorado, Washington, Oregon, California, Utah, Colorado, Kansas, Pennsylvania, Florida, Missouri, Texas, parts of New England and other places as well. It has been 3 weeks now. They’ll tell you that you can only get discounts by keeping TV. I am happy that I am able to turn off Comcast. They should be legally required to provide the option to cancel easily on their website. Learn about some of the new features that set PFM apps apart. I wa... All our tv are not connected to cable TV. Excellent article! That’s great news for consumers that are willing to take 5 minutes to negotiate their cable bill. Here we are a month later and they want $244 for early termination. Sometimes, getting help on your household tasks can save you time AND money. That brings us to the final step: confirming everything went through correctly. Be sure to name the competitor. I am glad I kept it since I was able to read it back to the CSR on the phone. The more evidence you have, the better. This is crazy. A couple quick questions and he processed the cancellation without any hassle. 2. You can cancel it today and you can cancel it without waiting on hold for hours. In 2015, The Verge leaked a Comcast employee manual. I’ve yet to receive the email for the cancellation, and my Comcast account online says I have a service appointment scheduled for 2/6/17. They charge too much and their speeds are too slow and your TV went out last week. Here, we break down the devices, platforms, and issues you're likely to encounter. These people all act like a customer has never died before and they have never heard of probate. She lives in a senior MH park you think they would deal with it all the time. They definitely hold their ground in some instances, though sometimes supervisors or the corporate office can waive the ETF. I called their billing folks and stated nicely about the situation, they finally agreed to turn off the calls. Archived Comments are locked. A few things to do…. A couple of notes: 1. News About Get Rid Of Comcast Cable But Keep Internet 2019 Trenton NJ. One of Comcast’s favorite tricks is to have unreturned equipment on the account. So that's what I did. He said that’s just how they do it. Their basic cable is just a glorified OTA signal anyway. Tell me, did the cancellation still go through? Once everything is done, call Comcast back and ask them the status of the account. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. I really hate it too when the person you are talking to repeats the same thing over and over no matter what you ask like she did. They will not change this date even after you turn in your equipment and make what you think is your final payment. I recently noticed that there is a technical issue w/the comcast device. These are not the old days where companies actually took interest in complaints. They have similar packages at similar prices, which is why they are great to bring up. Once you have a list of everything you need back, document, document, document. When you get internet-only access you don't have to pay for settop boxes & other fees. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. Be flexible and willing listen as the person on the other end of the phone has no interest in making your situation more difficult. Sign Up for a Streaming Service and Downgrade to Limited Basic Cable . Those days have passed and new competition for both cable and internet have entered the market. Their menus can be confusing, but don’t be discouraged. There’s a good chance that they mess something up and the only way to contest it is evidence. Chances are you will never know how their billing system works. Today we’re gonna be talking about canceling cable services. My parents are trying to cancel my grandpa who is terminally ills service and they are requesting a doctors note and said if he were to die they need a copy of the death certificate. Unlike cable, but keep the internet you to call back, take photos of them in the article simply. T schedule a service they ’ re moving far, far away from Comcast, recommend! Override them said that ’ s been up re moving out of clutches... Info and resources for HDTV Antennas on the other end of the cancellation phone they! 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