Where a place cannot be found, you can complain in writing to us, and we will submit the complaint or you can. We aim to resolve your complaint within 10 working days, and by 20 working days at the latest. Page 2. Complaints and compliments can help us improve the services we provide to all customers. Complaints are normally only considered when the local complaints procedures have been exhausted. email tschecked@kent.gov.uk; Responses . Please select one of the options below to make a complaint. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond. Kent RO reviews and complaints. If your appeal is not upheld, submit a complaint. The transition to Google Apps E-mail affects only those individuals who currently have a FlashMail e-mail account, namely Kent State students, part-time and emeriti faculty members and alumni. Katherine Atkinson, Head of Information and Intelligence, Kent County Council, Sessions House, County Road, Maidstone, ME14 1XQ. T: 01634 848944*. If you go through all 4 stages and are not happy with the response, you can write to the Secretary of State for Education about a maintained school or to the Education Funding Agency if you are dealing with an academy. Public authorities are subject to the fluency duty in relation to all of their staff who work in customer-facing roles. If your complaint is about the headteacher write to the Chair of Governors for the school. We are continuing to make updates that will streamline your login experience and increase security for your Kent State account. We aim to resolve your complaint within 20 working days at the latest. If you need to take your complaint further, please; If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. You can submit a freedom of information request or a subject access request in order to obtain the information you require. The first step would be to call the complaints line on 03000 41 41 41. If you aren't satisfied with the first response to your complaint, you have the right to take it further. call 101; visit your local police station (use the police station finder below) If you need help to make a complaint. Once reported, we aim to resolve your complaint within 20 working days at the latest. If you are a parent with a complaint that relates to other aspects of early years or childcare, contact our childcare advice line. You will need to list the steps you have already taken and the responses you have received. We've developed a suite of premium Outlook features for people with advanced email and calendar needs. Take up your complaint directly with the Head of Service. acknowledge receipt of the complaint within 3 working days, aim to resolve your complaint or appeal within 20 working days, providing a full account of its findings and any actions resulting from the investigation. guide to making a complaint, comment or compliment about adult social care, Freedom of information and subject access requests, read our guidance on how to make a claim for damage to your vehicle, guide to making a complaint, comment or compliment about adult social care (PDF, 98.0 KB), The Local Government and Social Care Ombudsman website, Education and Skills Funding Agency Complaints Procedure, Local Government and Social Care Ombudsman, our guide on how to make a complaint (PDF, 161.8 KB), process for handling Code of Conduct complaints (PDF, 602.4 KB), the Kent Code of Conduct for Members (PDF, 176.5 KB), how to report a problem with a trader or product to Trading Standards, general comments that aren't specifically a complaint or compliment, Annual Complaints, Comments and Compliments Report for 2019/20 (PDF, 623.1 KB), Read our annual letter from the Local Government and Social Care Ombudsman, driver diversionary schemes (Including speed awareness courses), household waste bin emptying/ collections, our HWRC policy (i.e. If we can progress your complaint we will then look into the issues and try to help, and you will receive a written reply from a senior manager. Schools and academies deal with complaints themselves. Fill in the form in the Internal Dispute Resolution Procedure (IDRP) guide (PDF, 343.9 KB) Send the form to: The Pension Section, Sessions House, County Hall, Maidstone, Kent ME14 1XQ or email it to pensions@kent.gov.uk; The process. Quickly exit this site by pressing the Escape key. Staff and full-time faculty who currently use Microsoft Outlook or Entourage for e-mail are not affected by the change. We do not implement these annoying types of ads! Depending on the complexity of the complaint, this could take up to 20 working days. If we can't handle your complaint under the statutory complaints procedure, it may be that your concerns can be progressed through the council’s own complaints procedure. (PDF, 194.7 KB). If you would like to send us a compliment, comment or complaint about Kent and Medway CCG or … For a complaint about a maintained school write to: The Secretary of State Department for Education Sanctuary Buildings London SW1. Adult social care complaintsare handled differently in line with statutory procedures. inform and update you where this timescale cannot be met. We will aim to sort out the problem as quickly and as easily as possible. Your complaint will be sent to the Head of Trading Standards for a response or decision. If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman. A general complaint about an academic matter (e.g. If you make a complaint, we’ll investigate it thoroughly and let you know the outcome. Sometimes the difference between resolving a consumer complaint and not rests heavily on how you complain. • For after-sales services, you can raise a request by calling on our helpline number +91-9278912345. You can also send us general comments that aren't specifically a complaint or compliment. Alternatively you also have the right to complain to the Education and Skills Funding Agency by following the procedure on Education and Skills Funding Agency Complaints Procedure under the heading “Complain about a post-16 training provider, college or employer we fund.”. Skip to main content. If you are still unhappy, you can raise the matter with the Information Commissioner: If you suspect a Data Protection breach, please email details to dataprotection@kent.gov.uk. Complaints procedures may vary, however they generally include progression through the following stages: Raise your complaint with a staff member (though not if they are the subject of the complaint). Leave this site. Copy and use our free sample complaint letter and email. We aim to respond to most complaints within 20 working days, but additional time is required to investigate more complex complaints. Use below complaint form to discuss problems you have had with Kent County Council , or how they have handled your complaints. GDPR also gives you right to lodge a complaint with a supervisory authority. E: customercomplaints@krbs.com. For Recruitment advertising, telephone 01622 794500 or email recr… NHS Kent and Medway Clinical Commissioning Group Kent House 81 Station Road Ashford Kent TN23 1PP 01634 335095 (Our offices are not open at the moment due to the Covid-19 pandemic. I want to make a complaint about Kent Police, or its officers or staff I want to make a complaint specifically about the Chief Constable I want to make a complaint about the Police and Crime Commissioner (PCC) I want to make a complaint about a member of the PCC's staff (the OPCC) We use this feedback to improve the site. For National Sales enquiries please call Mediaforce London 0207 583 2100 or email jrobinson@mediaforce.co.uk . Read how to take your complaint further. You will receive a complaint ID on your registered mobile number to keep a track of the request. restrictions on vehicles, commercial waste, pedestrians etc. Here are some tips for making a complaint email: 1. A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. Contact us with details of your complaint: We can help you put your complaint in writing or give you advice. Islington Council complaints email & Phone number, Ipswich Borough Council complaints email & Phone number, Hampshire County Council complaints email & Phone number, Norfolk County Council complaints email & Phone number, Dorset County Council complaints email & Phone number. © 2019 TheComplaintPoint.co.uk. You can use the online fault reporting tool to report a problem on a public right of way such as: You can also use the tool to track an existing fault. If that is ineffective in resolving the issue, the firm have a complaints process to follow. Making a formal complaint under the IDRP. You can make a complaint online about any aspect of the service we provide for: Choose 'Highways and transportation' from the 'complaint is about' drop down list to make sure your feedback gets to the right team. They will call or write to you with the outcome of the investigation. During this process, you will notice changes to the way you log in to some university systems. Place your Family Announcement Advertisement 24/7 from your computer using KM Classifieds, or if you need to contact us about a classified ad please call 01622 717744. Kent County Council provide a range of complaint handling choices on their site. The technicians are … For the purposes of the fluency duty, a legitimate complaint is one about the standard of spoken English of a public sector member of staff in a customer-facing role. If you find it hard to get an early education and childcare place: If you need to appeal because you wish to change your child’s setting after headcount week, or who wish to increase their universal hours after headcount week: If you wish to complain about the way the free early education and childcare place is being delivered: For all the above, if you are not satisfied with the way the complaint has been dealt with by us or believe we have acted unreasonably you can make a complaint to the Local Government and Social Care Ombudsman. Alternatively, find out how to report a problem with a trader or product to Trading Standards by contacting our partner agency, Citizens Advice consumer helpline. We will keep you updated if this is the case. To make a complaint about Trading Standards Checked please follow this process. Each school and academy is required to have its own complaints procedure which should be available to parents, pupils and members of the public. Find out how our complaints process works, how to make a complaint, how we investigate complaints and how to appeal an outcome if you need to. There are some circumstances which prevent us from progressing your complaint. ), write to: Customer Care and Complaints Team, 3rd floor Invicta House, County Road, Maidstone ME14 1XX. The Student Conduct and Complaints Office (SCCO) was established in September 2013, following internal review. Anyone can make a complaint including, patients, someone acting on behalf of the patient with their written consent, or anyone affected by the actions of an NHS body. If we are unable to handle your complaint through either procedure, we will let you know the reason why. Kent Police Professional Standards Department Kent Police HQ Sutton Rd Maidstone Kent ME15 9BZ. Social care and health You can expect an acknowledgement within 3 working days and a full reply within 20 working days. We are only required to deal with complaints about events that happened in the past 12 months. Roads and travel We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. You can telephone, write or send an email (please include your account number and a daytime contact number) detailing your complaint to our Head Office at: OneSavings Bank Plc. I had purchased a brand new Kent Grand Plus on 27th of February 2019. There are various kinds of complaint emails and some of them are as follows: Service complaint email: This email is sent when an individual is not … If your complaint will take longer we will keep you informed of the progress. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond. Waste, planning and land Any comments submitted will be noted by the appropriate department, but will not be responded to directly. Call KENT helpline number. a particular module) should be referred to the Academic School staff / Student Liaison Committee in the first instance. Your borough and district councils are responsible for: We are responsible for the Household Waste Recycling Centres in Kent. Welcome to the Student Conduct and Complaints Office website. Our online form also allows you to make a complaint if you are a trader whose application has been declined and you would like to appeal the decision. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond. If you have a private arrangement with a social care organisation or provider you will need to raise your complaint with them. This complaints and appeals procedure relates to the Government’s free early education and childcare schemes for 2, 3 and 4 year olds. Use this form if you want to tell us about something that West Kent has done wrong. Our complaints procedure cannot change decisions made by a court of law. These are not the responsibility of the Council. You can complain about the Public Rights of Way and access service using the complaints form or by emailing prow@kent.gov.uk. It is completely free and confidential and offers you a positive, collaborative approach to resolving workplace conflict. Dear Customer, we sincerely regret the inconvenience faced by you. This website strives to be fair and accurate. Please do not send post to this address. A complaint about a member of staff's accent, dialect, manner or tone of communication, origin or nationality would not be considered a legitimate complaint about the fluency duty. We will investigate all the complaints we receive and respond as quickly as possible. Hopefully, We helped you to get some genuine records for Kent County Council Complaint information. Step 2 This form is only for complaints about the service you have received from us for: Alternatively, you can call us on 03000 41 81 81. If we have not been able to resolve your complaint, please contact the Customer Care and Complaints Team using the contact methods above to see if anything further can be done. Jobs Please do not use this form to complain about work completed by a tradesman on the Trading Standards Checked Scheme. An academic complaint is any specific concern about the provision of a programme of study or related academic service. For local advertising solutions, please call 01634 227817. * To submit a letter for publication, please email letters@reachplc.com. Progress your complaint to the Governing Body’s complaints appeal panel. You can either complain on your own behalf or with the help of someone else such as a relative, carer, friend or advocate. A decision to uphold or not uphold an appeal is made within 20 working days, unless more time is needed to collect further information. It is the top tier of elected local authorities, under which are 12 district councils, and around 300 town and parish councils. You can expect an acknowledgement within 3 working days and a full reply within 20 working days. Education and children Alternatively, you can email us at wastesupport@kent.gov.uk. Our county councillors all adhere to the Kent Code of Conduct for Members. We’ll be fair and we’ll try to put things right if we’ve made a mistake. The Mediation Service was set up with the Total Conflict Resolution Group. +91-9278912345. Contact us for advice if your complaint is before then. Welcome. The complaints procedure will focus on resolving concerns as early as possible. If you are not sure where to go or whether your situation is a complaint, you may complete the Student Ombuds Request form located in FlashLine. This initial communication will normally take three working days. Business We are only required to deal with complaints about events that happened in the past 12 months. For childcare providers with a complaint relating to the delivery of the free early education and childcare entitlement. If you are not satisfied with our handling of the complaint, please contact Ipso. Alex Gamby, Head of Early Years and Childcare, Kent County Council, Sessions House, County Road, Maidstone, ME14 1XQ. You can give us feedback about this website by clicking on the faces at the bottom of a page. All product and company names are trademarks or registered trademarks of their respective holders. The supervisory authority in the UK is the Information Commissioner who may be contacted on 03031 231113. write to The Local Government and Social Care Ombudsman, PO Box 4771, Coventry, CV4 0EH. If your complaint will take longer we will keep you informed of the progress. They decide if any action should be taken and if the matter should be referred to the Standards Committee. The first step would be to call the complaints line on 03000 41 41 41. Alternatively, you may also mail us at … 2. Most problems can be resolved this way. To complain about our response to a request for information under the Freedom of Information Act or related legislation: Send full details of your complaint asking for an internal review to freedomofinformation@kent.gov.uk or to the Head of Paid Service, Sessions House, County Hall, Maidstone, Kent ME14 1XQ. For Regional Sales enquiries please call 01622 794578 or email jowen@thekmgroup.co.uk. text 07860008025, start your message with the word complaint. This could be because we've already looked into it previously, you weren't directly affected by the events the complaint is about or there's a more appropriate process for raising the complaint… Initial complaints should be directed to Kent County Council directly. Text of Complaint by MOHAMMAD GISHAN KHAN: Kent RO Systems y friends. You will receive a reply within 20 working days. When we receive your complaint we will: If you are not satisfied with the way the complaint has been dealt with by us or believe we have acted unreasonably you can make a complaint to the Local Government and Social Care Ombudsman. A complaint email must be a professional email. To make a complaint under the Fluency Duty Code of Conduct, you should use our normal complaints procedure. Age UK North West Kent aims to eliminate the causes of complaints by learning from each occasion how we have failed to meet the required standard and by implementing effective corrective/preventive actions. It also shows the number of complaints acknowledged and responded to within the agreed timescale. It has been repaired 7 times within 2 and half months. If you call or visit one of our offices, our staff will try to help you by answering your query or getting the details needed to investigate it. It will be made by a member of the public or someone acting on his or her behalf, complaining that the authority has not met the fluency duty. Contact customer care: 1800 100 1000. Wednesday, August 28, 2019 . Our Annual Complaints, Comments and Compliments Report for 2019/20 (PDF, 623.1 KB) shows the number of complaints we received between 1 April 2010 and 31 March 2020. Please contact the editorial team about any issues with our content. * If you notice a factual inaccuracy on Kent Live that does not directly relate to you, please email luke.jacobs@reachplc.com. You can contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk, or write to: Data Protection Officer, Sessions House, Maidstone, Kent ME14 1XQ. Complete the form on The Local Government and Social Care Ombudsman website or call their advice line on 0300 061 0614. Anyone who funds their own care, including those using a direct payment, has the right to refer their complaints to the LGSCO. If you remain dissatisfied you can escalate your complaint by writing to the Divisional Director or fill in our online form. Kent values the input of the student community and recognises that feedback received can be both positive and negative. Leisure and community You can complain about the highways and transportation service using the complaints form. 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