2. Room Nights: Rooms blocked or occupied multiplied by the number of nights the rooms are reserved. Many hoteliers and hospitality management students request us for a complete list of hospitality glossary. Hospitality Industry Another term for the travel industry. 2 : the activity or business of providing services to guests in hotels, restaurants, bars, etc. Room Block: A specific set or count of rooms that are reserved for guests in a group. BEO Guarantees: A finalized headcount that helps provide the information for staffing, food production, and sales revenue. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Gross Operating Revenue (GOR): A hotel’s total operating revenue. Catering Sales Manager: Hotel rep who handles food & beverage for group sales. If you choose it for your career, you will select from a wide variety of employers, locations, and daily Occupancy Forecast: A prediction of occupancy for a set period that helps hotels define their business goals. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. MICE: Industry acronym for Meetings, incentives, Conference, & Exhibitions. Refer to this hotel terms dictionary to make sure your “lingo” means the same while talking with business partners. Programme: A schedule that gives the details and times for pieces of the event agenda. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Many hoteliers and hospitality management students request us for a complete list of hospitality … Term & Meaning; 1: Account receivables. Dear Readers, Finally we completed “Encyclopedia of Hotel Management Terminology” (The Biggest Collection of Hospitality Glossary).We got tons of requests regarding hotel management terminologies. cordon bleu: garnished or accompanied by ham and Swiss cheese. Alternative Availability: Suggesting other available properties when the requested property is unavailable. See more. Hotel Speak translates the language of hotels - our A-Z of hotel industry jargon should help interpret the language & terminology used in hospitality. quizlette7162208. Heads in Beds: The hospitality industry’s reason for existence, to sell hotel rooms and increase the occupancy rate of the hotel. Hospitality Vocabulary Word List (132) A) Acclaim, Accommodations, Administration, Affinity, Agreeable, Alumni, Amenities, Arrangements, Assistance, Attentive, Attitude If all things are equal, a property's ARI is expected to be 100, compared to the aggregate group of hotels. It shows the efficiency of the revenue, versus the number of customers who stay at the property. Every industry has its jargon. Author has 282 answers and 1.8M answer views There is no difference in the meaning of the terminology. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Rate Parity: Under certain conditions, a travel supplier, such as a hotel, keeps the same price across all different distribution channels. Better known as a net rate. Cooperative Marketing: Programs for marketing involving two or more participating companies, institutions, or organizations. Intranet: A private computer network using Internet to securely share part of an organization’s information within itself. In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels. Der Bereich gliedert sich in Hospitality Industrie und Social Hospitality. Cambridge Dictionary +Plus An adjective is a word that describes a noun (e.g. Hotel Speak provides actionable hotel marketing advice for hoteliers and hotel marketers. People in this role supervise cooks, sous chefs, and other kitchen employees. Convention Services Manager (CSM): Individual at hotel who oversees event operations. Banquet Setup: Seating arrangement created by the grouping of banquet rounds to help facilitate food service. Confidential Tariff: Discounted prices solely quoted to wholesalers, tour operators, and travel agents (unavailable for public use). Inbound Tourism: The traffic of international tourists spending foreign money contributing to the export economy. Offsite: A company meeting or function that occurs off company grounds and requires external space. coquille: shell-shaped baking dish used for preparing seafood in sauce. Front Office Management - Terminology. Icon: A famous landmark or facility associated with the destination. Pipe & Drape: Tubing and drapery that separates individual booths or stations. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. Unconstrained Demand: The demand for a hotel regardless of any capacity limitations. Complimentary Ratio: Ratio of rooms provided at no cost to number of occupied rooms. A dining system where the guests serve themselves. Hospitality is the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way. Peak Season: Season or set of dates where occupancy for a hotel is at its highest. 3) Define hospitality and the pineapple tradition. Changes in this status should be promptly communicated to the front office in order to maximize room sales and revenue. Amenity: Complimentary item or service provided by the hotel for guests or groups. So often, individuals who are new to the industry have to stop and ask for an explanation or make a note to go look up those acronyms later. Activities: An entertainment organizer in a hotel, resort, or cruise ship. Hospitality is the relationship between a guest and a host, where in the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Site Inspection: In-person evaluation of the hotel and event space by a planner. Collaborative event sales software that increases qualified leads and drives direct revenue. Average Published Rate (APR): A rate taken by averaging all types of hotel rooms throughout the year according to high or low season. Food services jobs also abound in the hospitality industry, including wait staff and food preparation jobs. Preferred Rate: A negotiated rate between the hotel and a specific client. Hospitality is friendly, welcoming behavior toward guests or people you have just met. Summary: Here is an inconclusive list of various hospitality industry terms, words, phrases, buzzwords, neologisms, jargon, and more related definitions. Qualifying Questions: Particular questions from hotels used to examine potential business. Glossary of business terminology. Synonyms: guestfriendship, guestfriendliness 1.2. The Xotels Glossary clarifies hotel and revenue management terminology. Lead: Term for a potential booking that has shown interest but has not yet booked. Voice: Taking a hotel reservation over the phone. Market Parity: The process of assessing your product or service contribution against a competitor set to define your market price and confirm competitiveness. A reputation for hospitality means you're known for being kind and welcoming to visitors, which may also mean that you always have a full house at Thanksgiving. Hospitality is friendly, welcoming behaviour towards guests or people you have just met. Rooms Yield: An equation averaging revenue from all rooms, divided by number of rooms in a hotel, divided by 365 nights. Half-Board: A rate that includes a bed, breakfast, and a choice of lunch or dinner. Average Daily Rate (ADR): A metric system used in the hospitality industry to measure the average rate paid for rooms sold. JD Power: A company that conducts guest satisfaction surveys. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. Equal to the hotel’s value divided by the Revenue per Room. A check that is presented to a meeting planner at the conclusion of the event. Room Revenue Multiplier – A multiplier used in determining the value of hotels. Cut-Off Date: Date at which all unused guest rooms in a room block will be released to the public. Request for Proposals (RFP): Document containing the services and requirements for an event that is sent to hotels to solicit a bid. hospitality definition: 1. the act of being friendly and welcoming to guests and visitors: 2. food, drink, entertainment…. Parties have no control over an Act of God, thus they’re not legally bound to fulfill contract responsibilities. Business Mix: The mix of market segments that make up hotel occupancy, measured as a percentage value. That means you’ve done your job! What is the meaning / definition of Hospitality Industry?. Here you find ten of the most significant hospitality trends for 2021. Occupancy: The measure of fill by dividing the total number of rooms occupied by the number of rooms available. Main definition. Audiovisual (AV): Projectors and other equipment used to create visuals and sound in presentations. Subjects of comparing could include product/service, room rate, or quality. Generally, no seats will have backs to the stage. Group Demand: Group business predicted for a specific period or date. cepts, procedures, and terminology. Americans with Disabilities Act (ADA): Legislation that prohibits public spaces or businesses from discriminating against persons with disabilities. Usually constructed of lightweight aluminum. Synonyms: welcome, warmth, kindness, friendliness More Synonyms of hospitality 2. uncountable noun Proprietary Booking Engine: An individual or group of hotels that own and operate their Internet reservation system. Professionals in the hospitality industry say these are the hotel acronyms and abbreviations you need to know. But there are also behind-the-scenes jobs that include positions in sales, marketing, and accounting. Meaning: ADR: Average Daily Rate: AGOP: Adjusted Gross Operating Profit: AGR: Agreed. Walk: Moving guests to a nearby hotel when overbooking occurs. Campfire Session: Interactive breakout session in small informal groups focused on specific subject matter. Definition of hospitality in the Definitions.net dictionary. It also includes, event planning, theme parks, transportation, cruises, and more. Forecast: An analysis that renders revenue expectations for an upcoming period. Day Guests: Guests who arrive and depart the same day. Growing up in a small southern town in upstate South Carolina exposed me to the “X” Wide Sessions: Used to track how many breakout sessions are happening at one time by replacing X with a number. For the frequent traveller, the language used in regards to hotels maybe of second nature. Occupied: A guest is currently registered to the room. European Plan (EP): One hotel package that excludes coverage of meals. What does hospitality mean if the customer has a positive experience? The Wikipedia page defines one, but alludes to the other. parking, in-room movies, and internet). Not open to the general public. Don’t worry, Mozaik Hospitality team is here to help you to understand what all hotel terms mean! Continental Plan, is where the hotel includes a daily breakfast with your rooms stay.The hotel can either affix a breakfast menu of its choice or provision for a buffet breakfast in the dining area. quizlette7162208. Hospitality terms chapter 1 29 Terms. Décor: Lighting, table sets, props, and other elements used to create an aesthetic theme for an event. Another word for hospitality. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. Quick Set: A setup template that reduces turnover times and work between events and thus results in a price break for the group. Submitted by professionals in the hotel and planner side of hospitality, these were the most common hotel acronyms and abbreviations that professionals need to know. Turn: The process of completely changing a meeting room set-up from one event to the next. Acceleration Clause: Contract provision that accelerates deposit payment or increases prepayment in case of default or lack of credit. Here is a list of skills that employers seek in candidates for employment in the hospitality industry. Find more ways to say hospitality, along with related words, antonyms and example phrases at Thesaurus.com, the world's most trusted free thesaurus. Minimum Acceptable Rate (MAR): Lowest rate that a hotel will accept from a group, determined via displacement analysis. Discover accessibility guidelines for events here. Popular with a large number of guests and a small number of workforce. Average Daily Rate (ADR): A metric system used in the hospitality industry to measure the average rate paid for rooms sold. Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked. Usually communicated as a number of rooms or percentage of total rooms available. Government Planner: A planner who manages event for government functions at the city, state, or local level. cook: in restaurant terminology, an assistant to the chef. CHAPTER 1 HospitalityIndustry Accounting OVERVIEW Hospitality is one of the world’s most exciting and rewarding industries. New to the hospitality industry? The cordial and generous reception of guests. As you can see there are a lot of highly specific jargon that's used. Hospital and hospitality are totally different from each other. Trial Close: A technique used to close a sale by ensuring the stakeholder understands the conditions of purchase and is serious about buying. Catering is no different. Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Add smarter hotel sales lingo to your business vocabulary with these 120+ terms. Hospitality MICE abbreviation meaning defined here. (e.g. Inventory (relative to hotel distribution): Rooms available the hotel has to sell across all channels. A trolley used in F&B Services business on which the food can be cooked, finished, or presented to the guest at the table. Term for popular event city that does not meet infrastructural requirements such as convention space to be considered a first-tier city. Second Tier City: More appropriately referred to as a midsize city. Learn more. Used as a KPI to monitor operating costs. Crescent-Round Setup: Seats occupy only about two thirds of  a table so that no attendees have backs to the speaker. As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays’ experience! Third Party Planner: An experienced intermediary who may coordinate site selection or end-to-end event management for a planner. We got tons of requests regarding hotel management terminologies. core list: list of items always in stock. These terminologies will be equally helpful for full time professional hoteliers, restaurentiers and students as well. Hollow Circle Setup: Circular room arrangement in which tables/chairs all face one another. Quin: Refers to hotel rooms that can accommodate five people. Learn more. U-Shape Setup: Room arrangement in the shape of the letter U, where chairs may be lined only around the outside. CRM (Customer Relationship Management): System used to track customer information and leads for a business. Lead Conversion: A lead that has been changed into an account, contact, or potential sale. Our expert team work hard on this project which results this outstanding collection. 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