Pick the ones the employer craves. Managed $10M engineering staffing district, leading a local team of 6 direct reports with responsibility for 175 contract employees. Administered test materials, verified credentials, and other necessary employment documentation to ensure compliance. Analyzed customer's financial condition and identified marketable bank products and services. Audited financial statements and other necessary paperwork for loans to minimize risk of exposure. Counseled loan applicants on credit reports and how to improve credit ratings and structure loan requests for approval. Identified customers with additional profit potential and develop action plans to expand these relationships. The Capacity to Read Trends 5. Monitored heavy telemarketing activity, generated life/disability insurance sales and managed all contractual real estate accounts. Developed productive action plans and profit projections to maximize branch's profitability. Conducted and approve quarterly and yearly performance evaluations of associates. Managed sales, marketing, and business development initiatives that maximized revenue opportunities while expanding customer base. Increased customer retention by delivering outstanding experiences based on trust and loyalty. Saved multiple accounts by resolving customer complaints; turned irate customers into satisfied customers. A bank branch manager is responsible for the operation, administration, marketing, training, lending and security of a local bank branch. Addressed customer complaints and corresponded with underwriter to maintain optimum policy compliance. Developed staff and supervised them on product knowledge, operations, compliance, accountability, and development of providing excellent service. Managed a full service branch, returned office to company standards and exceeded company goals for 2010. Ordered Credit Reports, Appraisals, Flood Certs Reviewed income documents and performed verification of employment. Managed daily operations of business and sales of major accounts. Determined employees performing above company standards and awarded prospects accordingly with employee recognition certificates, plaques and letters. Conducted weekly sales meetings which included tracking and following current/future jobs, new account performance and communicating competitor's strategies. Acquired new business customers through cold calling and expanded existing financial relationships. Acted as sales facilitator for the branch by conducting sales meetings, coaching sales performance and leading the sales process. Provided supervision for six staff members including their enrollment of benefits and retirement packages. Enriched customer base and density in territory through broadening product offerings and reestablishing and strengthening customer relationships. Instituted weekly sales meetings focused on strategic sales techniques and manager conference calls to share success stories with other district leaders. Increased additional revenue/product sales every month compared to the year prior. Developed and implemented productive sales techniques that generated additional business and met/exceeded assigned referral and sales goals. Recognized by senior management for low staff turnover and writing excellent performance reviews. Generated new business through presentation of bank products to customers and prospects that increased profitability. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Branch Manager role may help you stand out more to hiring managers. AMA's list of the 6 key seminar topic areas to improve your managerial skills People attend AMA’s management seminars because they're ready to make changes. Developed and maintained relationships with business customers and local community organizations through increased communication and being responsive to customer feedback. Established new business relations and contacts through community involvement and outside sales activities. Trained, developed, and mentored staff on client profiling, and conducting sales meetings, to achieve company goals. Counseled on best practice in handling performance issues and any associated disciplinary actions. Exhibited terrific customer service skills especially complaints and problems that have occurred. Performed staffing supervisory responsibilities, trained staff on company policies and procedures. Implemented and administered policies, programs and plans that address security issues to ensure compliance with company security requirements. Sponsored quarterly conducted new homeowner seminars to potential clients. Created and orchestrated National Training Program, utilized on a company-wide level to foster product knowledge and further develop sales skills. Created professional partnerships and relationships with Security Companies to accommodate full service offerings. Provided personal and professional development for sales force. Building strong relationships with customers. Partnered with Human Resources in selecting and retaining personnel that maintained positive business principles. Maintained licensing and qualifications to ensure compliance with state and federal regulations. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing monthly sales goals. Performed annual performance reviews and was responsible for hiring, terminating, disciplinary and salary decisions. Created strategies to develop and expand existing customer sales, resulting in 37% increase in annual sales in first year. Performed random banking audits quarterly to ensure compliance with banking policy and governmental regulations. Checked credits processed by financial service officers to ensure compliance and accuracy and subsequent approval. high Demand. Performed direct management of all sales activities, meeting with local business owners and achieving significant increases in sales revenue. Delegated sales goals by product to assistant manager and financial representatives and monitored individual sales performance in meeting these sales goals. Directed and lead daily operations to ensure productivity and profitability. Administered the branch Internal Sales Process to ensure all staff members are contributing properly to our branch yearly goals. Developed associates, expanded customer relationships, and exceeded customer service expectations working with the same personnel. Developed and maintained business relationships with existing business owners as well as prospective businesses for conversion and development. Participated in numerous community events such as the annual Economic Strategy Forum and Financial Education awareness. Planned and executed special events with title companies, real estate brokers and various organizations establishing community recognition. To be a good manager you must be able to confront issues quickly and fairly. Managed, Trained and Coached the Branch Rental Sales Representatives in the Sales Process, Maximizing Revenue and Operations Management. Managed employee relations including leave, disciplinary actions, terminations and resignations. Delegated duties and established proper account ability for staff members. Created business development activities and marketing plans for residential and commercial loans and provided consultation with clients on loan modification options. Mentored several staff members that were promoted subsequently to management. Coordinated sales, operations and inventory management for Atlantic Trading Company. Coached and developed direct reports and completed annual performance appraisals, promoting development of excellent client relationships. These 7 terms appear 2.49, 2.72, 2.75, 2.76, 3.40, 3.55 and 3.70 times less frequently, respectively, than in job descriptions for a Branch Manager position. A Knack for Creativity 3. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Branch Manager and making sure your resume reflects your experience properly. Maintained expenses under company standards and profit margins above company standards. Managed staff compliance with regulatory and company policies/procedures using hands-on training, staff meetings, and presentations. Managed professional development of staff through coaching and performance reviews and managed customer complaint to ensure timely resolution. Tracked and measured operational and financial goals to achieve our office quarterly incentive bonus. Supervised and Scheduled staff *Maintained financial records of branch operations *Handled customer inquiries *Processed loan applications. Designed, developed and implemented brand standards that resulted in improved productivity and sustained revenue growth. Established strong cold calling skills with new customers helping to obtain new chain accounts and school divisions in branch territory. 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Enhanced employee morale by fostering a collaborative team-building atmosphere. Participated in sales team approach, provided a solid operational platform for sales presentations, analysis of procedures for new customers. They must have a commitment to creating a safe workplace that is free from all injuries. Consulted with Human Resources partners regarding performance management and discipline actions. Reduced customer complaints by being proactive and following customer service procedures. Managed office staff, including performance evaluations and maintaining records and documentation according to State Regulations and Company Guidelines. Reviewed credit reports, analyzed income statements, and underwrote income versus debt and combined assets worth. Recognized by Executive Management for continual portfolio growth and expansion of customer base. Facilitated enhancements of customer relations and banking product knowledge. Consolidated operations from Jacksonville facility to Orlando, while successfully maintaining customer base and building revenues. Provided overall responsibility and guidance for all operational branch activities, including fostering client relationships and managing staff of six. Hired, trained and recruited direct reports via facilitated results-oriented coaching, pricing position strategies and interpretation of company policies/procedures. Business management skills. Investigated and answered appropriate actions to customer complaints and inquires. Coached and trained office staff on how to perform job roles and to be knowledgeable about company procedures and philosophy. Established and maintained business relationships with customers while problem solving by developing solutions for various projects. Managed human resources, established production goals, optimized profitability and controlled losses. Directed Branch management functions including development of daily, monthly financial statements and audits. Developed and implemented integrated skills training for employee professional development. Coached and developed a team of nine staff members to reach daily, monthly, and yearly personal and branch goals. Developed team of effective investment consultants, successfully leading Eastern Region in business development and asset retention. Provided effective leadership to branch staff in order to achieve outstanding customer service and maximize customer relationships. Emphasized sales management and proactively sold financial products and services to grow consumer and business customer relationships. Insurance needs by providing financial needs and increase sales generating necessary business % growth results in lending and real loans... Improved communications by preparing presentations for executive management for continual portfolio growth and customer relations to accuracy. 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